Product Compliance Associate in Toronto, ON

Product Compliance Associate

Major Responsibilities: 

• Receive and perform intake of product quality complaints (PQC, and combined AE/PQC) from any source into the Quality Complaint Handling System in accordance with current regulation and corporate procedures.
• Monitor complaints entered in the Quality Complaint Handling System to ensure all required outreach activities/task actions are completed.
• Follow-up with customers, as required to obtain requested information for the complaint record.
• Ensure field samples are retrieved in a timely manner and complete timely follow-up of field sample return.
• Manage PQC mailbox, ensuring all PQC complaints are entered on time and PQC queries are addressed.
• Monitor POLO PQCs and ensure they are forwarded to the appropriate supplier for complaint investigation.
• Participate in other quality activities, as required.

Job Knowledge Requirements:

Relevant knowledge and experience

• A Canadian university degree in science or a science degree recognized as equivalent by a Canadian university or Canadian accreditation body.
• Knowledge of Post NOC changes.
• Understands principles of product change management and the impact on marketing authorization.
• 2-3 years Pharmaceutical Quality Control/Quality Systems.
• Understanding of pharmaceutical production processes i.e. manufacturing, packaging, and testing.

Core/Technical competency requirements:

• Strong analytical thinking and knowledge of current GMPs.
• Superior attention to accuracy and details, strong communication (verbal and written) skills.
• Ability to take initiative and work independently.
• Ability to interpret GMPs and application of their intent within the business environment.
• Builds and Fosters networks and relationships to ensure collaboration and integration across all business partners.
• Balance customer needs and business demands to move the business forward.
• Demonstrated sound judgment in dealing with compliance risk.
• Promotes and leverages the contribution of people with diverse ideas, perspectives and backgrounds.
• Presents a united front by actively supporting team decisions.
• Understands principles of product quality complaints and its impact on the business.
• Proficient in Microsoft Office Applications.
• Effectively learns new technologies and business processes.

Physical/Auditory and Visual Demands:

• Majority of workday is spent in an office environment working on a computer.

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. Specialized in attracting and retaining talents globally for a rewarding career in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, be it jobs in USA, UK, India, or Ireland. Also remote jobs, work-from-home jobs, or contract jobs in different verticals and industries.
Rangam strives to put job seekers first, giving them free access to search for jobs, post resumes, and research companies.Every day, we connect millions of people to new opportunities.