Administrative Clerk in Newark, NJ

Hybrid-WFR/Newark

Contact Center Scheduler supporting the collections contact center

Notes:-

• Detail oriented.
• Shows up on time, 40 hours per week
• Excel, Access, some minor reporting
• Customer service savvy
• Data Entry
• Bachelors degree is nice, but not required.
• 3+ years of experience
• Professional leadership ability
• Organized
• The team utilizes the software program, NICE. Experience with this program is not required, but helpful.
• Spanish speaking would be ideal (for 2 of the openings) 

Responsibilities:

• Work on data collection projects, which may include continuous improvement assignments, data extraction, and compiling, monitoring, evaluating and reporting performance metrics supporting customer service targets.
• Assist with daily, weekly and monthly After Call Survey and Call Monitoring reporting
• Help maintain call Quality process that includes gathering data; produce various reports and performance measures to improve overall Customer Experience.
• Leverage NICE system reporting and call recording tools to optimize call center operations, employee performance and quality. 

Requirements:

• 1-2 years professional work experience
• Analytical aptitude; Call Center experience preferred.
• Well-organized and strong communication skills
• Proficient in Microsoft Word, Excel and Outlook
• High School Graduate (College education preferred) 

Experience Levels:

• Intermediate: Typically has up to approximately 4 years of experience performing this specific job function and requires some managerial oversight/direction.
• Advanced: Full knowledge of related concepts. Typically has at least 4 years of experience performing this specific job function and requires minimal managerial oversight/direction.
• Expert: Full knowledge of the function. Demonstrated ability to apply concepts to the functional area and see big picture impact of actions. Typically has approximately 7+ years of experience performing this specific job function and requires very limited managerial oversight/direction.

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
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