Business Analyst in Philadelphia, PA

Work %100 onsite. NO EXCEPTIONS. Local ONLY

1st shift schedule: 8am - 4:30pm EST

12 month contract – may be extended

TOP NEED: Manager needs candidates with experience in Writing Reports.and Regulatory Compliance and Customer Service (outbound) experience

• Experience handling inquiries from the general public in responding to irate customers, and resolving difficult, challenging and/or sensitive issues with diplomacy, empathy, good judgment, patience, and professionalism.
• Capacity to manage multiple accounts under pressure in a time sensitive fast paced environment. Individually must be organized and detail oriented.
• Demonstrated ability to effectively understand customer issues, offer solutions to problems, and communicate with the general public, supervision, and employees via the telephone.
• Possesses the requisite mathematical and analytical skills required to compute and interpret customer data billing inquiries (e.g., addition, subtraction, multiplication, division, percentages, averages and rates).

Candidate skills (soft, software, technical…)

• Utility customer service exp – 2-4 yrs, Reconciliations/resolutions background, data billing
• 2 – 4 years (no exceptions)
• BA, BA (minimum) – Will except no college with at least 4-5+ yrs exp
• Reconciliations, customer calls, answering and resolving inquiries. Microsoft office (Mid level Excel 2-4+ yrs), Data billing exp
• Effective communication, reconciliation, customer disputes, customer resolutions

Desired & aligned experience   2-4 years exp (4-5+ yrs with no degree)

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. Specialized in attracting and retaining talents globally for a rewarding career in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, be it jobs in USA, UK, India, or Ireland. Also remote jobs, work-from-home jobs, or contract jobs in different verticals and industries.
Rangam strives to put job seekers first, giving them free access to search for jobs, post resumes, and research companies.Every day, we connect millions of people to new opportunities.