Process Analyst in Foster City, CA

True Job Title: Process Analyst

POSITION OVERVIEW:

Create business process models within the process modeling methodology framework by analyzing a number of sources (SMEs, documentation and previous Visio/SIPOC maps). In addition, the Process Modeler may be expected to facilitate workshops, fact-finding interviews, project management activities, and other necessary activities to gather and synthesize information into their process models.

EXAMPLE RESPONSIBILITIES:

• Facilitation Skills – must be able to work with a variety of stakeholders and gather information 
• Process Mapping- Able to analyze and translate live workshop discussion and sources (SME interviews, documentation and previous Visio/SIPOC maps) into process flows using consistent methodology 
• Exceptional communication skills – both written and verbal 
• Excellent active listening skills 
• Excellent analytical and abstraction reasoning skills, as well as problem solving ability 
• Expertise in Business Process Management (BPM) methodologies, techniques, and methods, including process mapping/modeling 
• Experience with project management approaches, tools and phases of the project lifecycle 
• Able to work effectively at all levels in an organization. 
• Strong analytic and critical thinking skills 
• Must be a team player and able to work with and through others 
• Ability to facilitate teams toward a common vision or goal 
• Advanced skill level with Microsoft Visio 
• Intermediate skill level in Microsoft Project, Word, and suite of Microsoft tools 
• Prior experience in process management systems (Signavio)
• Prior experience as business analyst or business/systems architect 
• Experience writing technical documentation 

REQUIREMENTS:

• We are all different, yet we all use our unique contributions to serve patients. Please see the following for the qualifications and skills we seek for this role.

U.S. Education & Experience

• BA/BS with 8+ years’ relevant experience.
• Experience advising business functions in the biopharma industry on quality and compliance requirements, evolving regulations, risk minimization and mitigation, and continuous improvement.
• Experience working across a broad spectrum of quality and/or compliance activities, including authoring SOPs, leading QMS projects, and training others on quality and/or compliance requirements.
• Experience supporting internal and external GxP audits and inspections is preferred.
• Experience participating in cross-functional projects and teams with responsibilities related to clinical trials or other drug development activities.
• Experience working with one or more Client therapeutic areas and varying stages of drug development is preferred.

Rest of World Education & Experience

• BA/BS or advanced degree in life sciences, information technology, library science, analytics or related field with significant relevant experience in the biopharma industry, including significant experience working in quality, compliance or a related field. Significant experience leading continuous improvement or related activities. Experience authoring quality and compliance related policies and procedures and responding to audit/ inspection findings.

Knowledge & Other Requirements

• Experience with project management approaches, tools and phases of the project lifecycle 
• Experience writing technical documentation 
• Prior experience in process management systems  (Signavio)
• An ability for abstract critical thinking, strong logical skills, and problem solving 
• Experience/background in BPM methodologies 
• Proven ability to communicate effectively and lead project teams 
• Thorough knowledge of the drug development process, including all key functions involved in the various stages of drug development from early research through post-marketing.
• Demonstrates advanced business knowledge and analytical skills, as evidenced by strengths in assessing complex information and understanding the quality and compliance implications.
• Strong leadership presence with demonstrated ability to lead without authority and influence programs, projects and/or initiatives.
• Strong interpersonal skills and understanding of team dynamics.
• Strong communication and organizational skills.
• Strong negotiation and conflict resolution skills.

Top 3 Required Skill Sets:

• Process Mapping- Able to analyze and translate live workshop discussion and sources (SME interviews, documentation and previous Visio/SIPOC maps) into process flows using consistent methodology
• Facilitation Skills – must be able to work with a variety of stakeholders and gather information 
• Proven ability to communicate effectively and lead project teams 

Top 3 Nice to Have Skill Sets:

• An ability for abstract critical thinking, strong logical skills, and problem solving 
• Experience/background in BPM methodologies 
• Prior experience in process management systems  (Signavio)

Unique Selling Point of this role:

• Partners cross-functionally with stakeholders across Research & Development
• Can facilitate cross-functional project teams working sessions and workshops
• Can translate complex processes into a well defined and mapped process model
• Opportunity to identify areas for continuous improvement

Any Disqualifiers:

• -Language fluency
• -Availability during core working hours (PST)

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