Anatomic Path Resolution Representative in Irving, TX

  • Title: Anatomic Path Resolution Representative
  • Code: RCI-4338-1
  • RequirementID: 118729
  • Location: Irving, TX 75060
  • Posted Date: 06/12/2024
  • Duration: 6 Months
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  Job Description

Monday - Friday - 8:30AM-5:00PM

The position is primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens

RESPONSIBILITIES

  • Communicate with and educate clients in order to expedite patient results
  • Resolve problematic Histology and Cytology cases
  • Pull and monitor worklists and pending lists
  • Locate missing patient samples
  • Enter TIQ problems into the LIS
  • Provide priority handling of patient samples with limited stability and problems impacting their processing
  • Research, investigate and resolve incoming client faxes/phone calls
  • Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
  • Resolve and process Name Mismatches and provide proper notification to clients along with follow-up documentation for reporting purposes
  • Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels. This will require the ability to research test ordering information
  • Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
  • Other duties as assigned

QUALIFICATIONS

Required Work Experience:

  • 3 years experience in Anatomic Path Support environment with heavy emphasis on medical terminology and assistance with scheduling/problem resolution. Other similar work in a medical capacity will be accepted/considered
  • Strong time management & organization skills are a must

Physical and Mental Requirements:

  • The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally.
  • Ability to stand and work at the bench for long periods of time. 
  • Frequent walking and/or standing. 
  • May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity

Knowledge:

  • Functional knowledge of medical terminology

Skills:

  • PC skills, including working knowledge of MS Office
  • Strong Data Entry skills
  • Excellent clerical, organizational, phone and communication skills
  • Strong problems solving skills

EDUCATION

  • High School Diploma or Equivalent(Required)


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