- Title: Global Operations Specialist
- Code: RCI-59029-1
- RequirementID: 119648
- Location: US-Remote
- Posted Date: 07/22/2024
- Duration: 12 Months
- Name:Anand Akolkar
- Email: anand.akolkar@rangam.com
- Phone: 908-704-8843 ✖ 266
Training: 3-5 month M-F Typical 9/5 Will need to be flexible for the regional trainings with APAC and EU.
Location: Remote/Field
Standard work schedule will be 12 hours per day, Friday through Sunday, 12 PM ET to 12AM ET
Duties:
- The Global Operations Specialist, Scheduling and Cell Logistics will be the primary points of contact for our manufacturing and logistics partners, both internally and externally over the weekends.
- The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of client clinical and commercial autologous cellular immunotherapy products.
- The specialist will resolve realtime operational issues related to transportation, manufacturing, distribution, and administration.
- The specialist must maintain strong relationships with both internal and external partners to ensure best-inclass customer service is delivered to our patient treatment centers around the world.
- The primary duty of the Global Operations Specialist, Scheduling and Cell Logistics is to execute day-today operations (>= 95% of time). Participation in projects and working groups with growth opportunityas operations permit, considering performance and alignment with development plan.
- The position is fully remote.
- Remote work must be performed at home with a consistent office setup and internet access, as extensive work at computers and phones is essential to
Education and Experience:
- Bachelor’s degree or equivalent work experience
- 3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred
- Experience working in a regulated environment (cGMP/FDA) is preferred
- Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word
Responsibilities:
- Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners
- Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
- Monitor collection, delivery, transportation, and manufacturing activities
- Troubleshoot and develop plans of action for issues throughout the patient journey
- Interact with internal and external stakeholders over the phone and email
- Ensure a positive end-to-end customer experience
- Execute urgent escalations and facilitate product returns and product replacements
- Input and maintain transactional data related to patient schedules within CLIENT’s scheduling system
- Actively participate in tactical and other meetings as assigned
- Facilitate daily operations activities and meetings including shift turnover on rotating basis
- Provide real-time scheduling portal support to external users
- Monitor and triage requests and issues within the case management system
- Provide on-call and holiday support as assigned
- Highly self-motivated, self-aware, and professional
- Flexible in responding to quickly changing business needs
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalation
- Eager to work with teams from other regions and cultures
- Strong sense of ownership and accountability
- Able to work independently and in groups
- Fluent reading, speaking, and writing skills required in English has context menu
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