Global Operations Specialist in US-Remote

Training: 3-5 month M-F Typical 9/5 Will need to be flexible for the regional trainings with APAC and EU.

Location: Remote/Field

Standard work schedule will be 12 hours per day, Friday through Sunday, 12 PM ET to 12AM ET

Duties:

• The Global Operations Specialist, Scheduling and Cell Logistics will be the primary points of contact for our manufacturing and logistics partners, both internally and externally over the weekends.
• The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of client clinical and commercial autologous cellular immunotherapy products.
• The specialist will resolve realtime operational issues related to transportation, manufacturing, distribution, and administration.
• The specialist must maintain strong relationships with both internal and external partners to ensure best-inclass customer service is delivered to our patient treatment centers around the world.
• The primary duty of the Global Operations Specialist, Scheduling and Cell Logistics is to execute day-today operations (>= 95% of time). Participation in projects and working groups with growth opportunityas operations permit, considering performance and alignment with development plan.
• The position is fully remote.
• Remote work must be performed at home with a consistent office setup and internet access, as extensive work at computers and phones is essential to

 Education and Experience:

• Bachelor’s degree or equivalent work experience
• 3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred
• Experience working in a regulated environment (cGMP/FDA) is preferred
• Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word

 Responsibilities:

• Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners
• Create and maintain patient schedules in coordination with apheresis  centers, manufacturing sites, treatment sites, and third-party logistics
• Monitor collection, delivery, transportation, and manufacturing activities
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute urgent escalations and facilitate product returns and product replacements
• Input and maintain transactional data related to patient schedules within CLIENT’s scheduling system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Monitor and triage requests and issues within the case management system
• Provide on-call and holiday support as assigned

• Highly self-motivated, self-aware, and professional
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Strong sense of ownership and accountability
• Able to work independently and in groups
• Fluent reading, speaking, and writing skills required in English has context menu

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