Transactional Email Program Manager in US-Remote

Remote, but need to accommodate meetings in PST time zone

Chance for Extension (Y/N): Y

Top 3 Hard Skills Required + Years of Experience
• Minimum 5-7 years experience with Azure Devops.
• Minimum 5-7 years experience with SQL relational tablees
• Minimum 5-7 years experience with basic understanding of coding.

Typical Day in the Role

• Purpose of the Team: The purpose of this team is to handle all of the automated email communications, such as promotional and transactional emails, etc.
• Key projects: This role will contribute in handling emails for MS store, MS 365, Xbox Game pass, and other consumer subscription product, and more.
• Typical task breakdown and operating rhythm: The role will consist of 20% meetings, 20% managing tickets through Azure Devops, 60% email communications and documentations.

Compelling Story & Candidate Value Proposition

• What makes this role interesting? - This role provides the opportunity to be part of impactful team.
• Unique Selling Points: supportive team atmosphere, team camaraderie, reliable management and leaders, good retention rate, etc.

Candidate Requirements

• Years of Experience Required: 5-7 or more overall years of experience in the field.
• Degrees or certifications required: no specific degree is required to be eligible for this role.
• Best vs. Average: The ideal resume would contain email experiences in large company. 

Duties:

• We are seeking a driven, innovative, and experienced Transactional Email Program Manager with a technical background.
• Our marketing team is responsible for running the Transactional Email Program where we deliver millions of automated emails to customers around the globe - from automated purchase receipts, abandoned shopping cart, and shipping notification emails that we deliver to those that shop at site to subscription renewal reminder emails for our key consumer subscriptions: MS 365, Game Pass, and Copilot Pro. Additionally, our team delivers one-time transactional emails to let customers know when products are back in stock.
• Tasks for this role include conducting intake for requests, sizing level of effort, documenting email scenarios, working with stakeholders and developers to ensure our global emails are compliant with market level consumer protection laws, and making recommendations to improve the customer experience.
• This vendor role will be working closely with an existing vendor on a CRM team.
• Our ideal candidate will have facility with working with both marketing/business stakeholders and technical stakeholders.
• This role is a full-time vendor role to join an FTE and existing Program Manager vendor to support the needs of this growing program.

Job responsibilities:

• Support the CRM Transactional Program by overseeing and coordinating transactional email projects from inception to delivery by documenting the technical requirements
• Work closely with partners and stakeholders to ensure seamless communication and project execution
• Manage execution of one time Email Me When Available and Make Good projects
• Support the Email Me When Available and Make Good program evolution by partnering with stakeholders, helping to identify optimization opportunities, and documentation changes
• Partner with CRM and engineering stakeholders to address email sign-up issues, ensure compliance, accuracy of documentation, and to facilitate clear communication between the teams for data flow accuracy
• Review and optimize transactional email content for clarity and accuracy to create the best customer experience
• Create comprehensive records of email content and logic, along with best practices and guidance for stakeholders.
• Produce a monthly project request status report email to stakeholders
• Proactively identify and address email-related issues to optimize performance
• Write parameter overrides to review the dynamic email content for different products (training provided).
• Miscellaneous projects as appropriate.

Tools & skills

This role will use the following tools and skills to facilitate

• General marketing experience: 8+ years
• Project management experience: 8+ years
• CRM/email experience: 5+ years
• Strong familiarity with transactional email and CAN-SPAM Act guidelines
• Ability to communicate clearly and concisely, both orally and in writing, with numerous stakeholders
• Ability to balance multiple priorities and meet deadlines
• Ability to work in a fast-paced environment and adapt to change
• Familiarity with email processes in large companies like MS, Amazon, Expedia, etc.
• Proficiency in MS Excel, Word, PowerPoint, Outlook, and SharePoint
• Experience in Azure Dev Ops for project workflow is a plus
• Embraces continuous learning and development to adapt to an evolving program and best practices
• Familiarity of SQL relational tables
• Coding experience: Possess a basic understanding of HTML, CSS, JSON, C# (.NET) to make email updates
• Great attention to detail

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