Resource Coordinator in Tempe, AZ

This role is expected to be on site to support the fulfillment team. This role is a 90 day role with a potential for a full time role.

Client in Tempe, AZ is hiring for a Resource Coordinator to join our team

 This position has been designated as onsite.  

• In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources.
• Ultimately, this individual will coordinate the execution of service agreements and repair work.
• This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

Responsibilities:

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Qualifications

• Education: High School Diploma/GED required.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Must be detailed oriented and enjoy working in a fast paced environment.
• Flexibility to work overtime/weekends, as required.
• Knowledge of Word, Excel, Outlook, and Windows.

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