Support Delivery Lead in Mississauga, ON

Description: 

• As the Support Delivery Lead, you will be the driving force behind building and maintaining robust site reliability engineering (SRE) functions for our growing data organization.
• You will act as the primary point of contact, ensuring smooth operations and high availability of our data infrastructure and services.
• This role demands a blend of technical expertise, project management skills, and a passion for data-driven solutions.

Responsibilities

• Build and Lead: Develop and implement comprehensive support and SRE processes from the ground up.
• Cross-functional Collaboration: Partner with data engineers, scientists, and IT teams to ensure seamless integration and optimal performance of data systems.
• Incident Management: Own incident response, troubleshooting, and resolution, minimizing downtime and impact on data operations.
• Monitoring and Optimization: Establish proactive monitoring and alerting mechanisms to identify and address potential issues before they escalate.
• Performance Tuning: Continuously optimize system performance, scalability, and reliability to meet the evolving needs of the data organization.
• Automation: Drive automation initiatives to streamline support workflows and improve efficiency.
• Documentation: Maintain thorough documentation of processes, procedures, and system configurations.

Qualifications

• Proven experience in building and managing support and SRE functions in a data-centric environment.
• Strong experience with storage technologies such as NFS, HDFS and Amazon S3, as well as dynamic resource management frameworks. (Kubernetes)
• Strong understanding of data infrastructure, cloud technologies, and DevOps principles.
• Excellent communication and interpersonal skills to collaborate effectively with diverse teams.
• Demonstrated ability to lead and execute complex projects with minimal supervision.
• Proactive problem-solver with a passion for continuous improvement.
• Experience in the biotech industry is a plus.

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