Senior Technical Solutions Engineer, Google Distributed Cloud (Airgapped) in Frankfurt am Main Stadt, HE

Minimum qualifications:

• 6 years of experience with IaaS solutions (e.g., Kubernetes, system virtualization, on-premise or hybrid cloud computing) and cloud storage solutions (e.g., SQL database administration, client App Engine, cloud networking solutions, or distributed computing technology).
• 6 years of experience with networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
• 6 years of experience debugging/troubleshooting workload issues across multi-node environments, and with resolving P1 cases or incident management.
• Ability to communicate in German and English fluently to support client relationship management in this region.
• Ability to pass enhanced background checks and hold German Citizenship.

Preferred qualifications:

• Experience as a large-scale distributed production environment operator (e.g., architectures, software stacks, operating practices).
• Experience with managing hosted services/SaaS including familiarity with one or more of the following programming/scripting languages: Java, C, C++, .NET, Go, Python, shell, Perl, JavaScript.
• Experience in troubleshooting and supporting large-scale applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or Windows operating systems.
• Ability to analyze data using a structured query language.
• Ability to work at customer sites for periods of time to build trust and relationships during day-one, pre-production, and post-production phases.

About the job

• As a Senior Technical Solutions Engineer, you will be a key technical liaison embedded within our GT3 customer environment, acting as a proactive problem-solver and a bridge between the customer and Client support team.
• You'll take initiative and own important customer issues in addition to providing support to our other support teams.
• You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Client Cloud products.
• When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue.
• You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Technical Solutions team is focused on customer needs and you will help drive the success of client Cloud by understanding and advocating for our customers’ issues.
• You will be required to work in a Shift Pattern or non-standard work hours as required.
• This may include weekend work.
• Client Cloud accelerates every organization’s ability to digitally transform its business and industry.
• We deliver enterprise-grade solutions that leverage Client cutting-edge technology, and tools that help developers build more sustainably.
• Customers in more than 200 countries and territories turn to Client Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on GDC products.
• Develop an in-depth understanding of Client product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Client Cloud.
• Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support.
• Understand customer issues and advocate for their needs with cross-functional teams, like product and engineering, to find ways to improve the product and drive high-quality production.

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