Sales Support Coordinator in Clifton, NJ

9-5 Mon-Fri

Basic Purpose:

• Facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction.
• Support field sales; designed to increase the field representatives’ client interactions

Principal Duties:

• Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
• Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
• QC entry into lab and billing system for all new accounts.
• Create & maintain client files for audit purposes
• Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
• Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
• Assist Customer Solutions Specialist in the process of new account set up and onboarding.
• Completes other duties and responsibilities as assigned by the supervisor

Job Specifications: Education and experience required.

• High School Diploma required. BA/BS preferred.
• 2-3 years technical, billing, or customer support experience
• Strong PC skills including Excel, Word, Power Point, and Access
• Strong communication skills
• Solid organizational skills
• Ability to work in a team environment
• Customer Focused
• Action Oriented
• Attention to Detail
• Ethics and Values
• Functional Technical Skills
• Perseverance

Principal Decisions: Describe the most important decisions that are made in the course of doing the job. 

• Ensure complete and accurate information received from Commercial Sales to establish new client account.
• Determination of appropriate response to commercial sales representative or client complaints.
• Maintenance of complete and accurate records of all communications.
• Understands legal and compliance guidelines on account set up and subsequent changes by specialty

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
Rangam strives to put job seekers first, providing them with free access to search for jobs, post resumes, and research companies. Every day, we connect millions of people to new opportunities.