Business Sales Manager in US-Remote

100% Remote

Monday - Friday 40 hours

Chance for Extension (Y/N): Y

Top 3 Hard Skills Required + Years of Experience
1. Minimum 3 years experience with pipeline management.
2. Minimum 3 years experience with relationship building.
3. Minimum 3 years experience with product knowledge, ideally in Surface devices


Typical Day in the Role
· Purpose of the Team: The purpose of this team is manage the regional digital stores for the Americas, focusing on sales targets for multiple lines of business including MS 365, Surface, and Xbox.
· Key projects: This role will contribute to managing accounts for small to medium businesses, driving sales for Surface devices, and collaborating with stakeholders and the customer service team
· Typical task breakdown and operating rhythm: The role will consist of
o 40% customer and internal meetings
o 30% email communication
o 15% CRM management
o 15% focused strategy and planning time


Compelling Story & Candidate Value Proposition
· What makes this role interesting? - This role provides the opportunity to build relationships with small to medium business customers and interface with specialist roles within the greate sales teams
· Unique Selling Points:-
Opportunity to work directly with small to medium business customers.
- Potential to transition into other sales roles

Candidate Requirements
· Years of Experience Required: ____3+_____ overall years of experience in the field.
· Degrees or certifications required: ___BA or BS degree is preferred but not required
· Disqualifiers: Candidates without experience in tech sales will not be eligible for the role.
· Best vs. Average: The ideal resume would contain experience in small to medium business sales, successes in building relationships with this segment, and experience selling MS Surface devices.

Summary

• We are looking for a highly motivated and passionate Business Sales Manager to drive engagements with strategic customers to drive Surface for Business device sales.
• As the BSM you will drive Surface for Business sales execution for these customers.
• This will be done by providing cross-engagement oversight and resource orchestration all while operating in close collaboration with customers and and business partners who are supporting customer success.

The three key areas of responsibility would be:

• Drive Surface for Business devices by engaging customers, collaborating with internal sales teams, and identifying opportunities to grow revenue through cross-sell and up-sell opportunities.

• Partner with stakeholders and leverage internal and external relationships to support deal closure.

• Manage pipeline and territory through business analysis, proactive customer engagement to ensure satisfaction and optimize account performance.

• Engage with customers to drive Surface for Business device sales by identifying opportunities that align with their industry.
• Collaborate with internal stakeholders to build and qualify pipeline opportunities, driving revenue growth.
• Lead conversations that foster cross-sell and up-sell, providing demos and facilitating solution delivery by overcoming blockers to purchase.

• Build and maintain strong relationships with North America Account Teams in MCAPS and understand their goals, challenges, and needs.
• Share best practices to help local MCAPS and customers understand the value proposition of buying Surface for Business from Client.
• Facilitate communication and coordinate orders between your customers and CSS(Customer Service & Support).

• Manage pipeline and territory through business and whitespace analysis, pursuing high-potential customers and ensuring accurate forecasting.
• Ensure customer satisfaction by addressing dissatisfaction proactively and optimizing service delivery.
• Lead rhythm-of-business (ROB) meetings for account review, maintaining end-to[1]end responsibility for territory management and growth.

Preferred Qualifications

• 5+ years of customer-facing experience working with Enterprise and Education customers
• Ability to understand business requirements for large device deals ($1M+) and solve for them directly.
• Capability to manage the end-to-end Inbound Sales team business, including forecasting and aligning with strategic priorities
• Experience demonstrating Surface devices or PCs to Commercial or Consumer customers
• BA/BS degree from a four-year accredited university
• Experience with CRM, MS Teams, Power BI

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