Data Center Resiliency Manager in Lawrenceville, NJ

Candidates must be able to work 50% onsite, at the Lawrenceville location. Local candidates are preferred.

Must have list:

• 6+ years of IT infrastructure management.
• Experience of data center operations management or disaster recovery program management.
• Demonstrated troubleshooting and problem management skills.
• Understanding of data center design, network topologies and server deployment.
• Experience working with service providers to delivery IT services.

Position Overview:

• The Data Center Resiliency Manager is collaboratively responsible for partnering with both the Data Center Operations Manager and the Disaster recovery Manger to ensure aligned services between the two functions.
• The role splits time evenly between the functions enhancing resiliency and risk reduction across critical Client systems.
• This position assists in management all the operations services and activities in support of strategic data centers, while setting global data center operational standards and practices.
• It simultaneously supports Disaster Recovery at critical Client facilities, co-locations, and manufacturing sites.

Key Responsibilities:

• Collaborate with all pertinent stakeholders to understand technical requirements to deploy appropriate DR or other protection solutions based on Client IT strategy.
• Manage the Disaster Recovery Program – Member of the cross-functional ITSCM team responsible for managing a DR portfolio of over 200 critical business applications and infrastructure.
• Maintain DR plans and hundreds of Technical Recovery Guides globally, drive service providers to ensure their plans are created and maintained.
• Manage small and large scope walk-through and simulation-type disaster recovery exercises leading multi-discipline groups of employees, consultants and vendors to ensure resiliency against disasters and drive continuous improvement.
• Drive global standardization across US, UK and Asia Pac ITSCM teams.
• Responsible for the management of Client onsite data center/computer room and offsite co-location installations
• Responsible for OEM or third part maintenance agreements for HW break/fix including escalations and annual negotiations for renewals
• Ability to troubleshoot, communicate and act as the lead on data center issues
• Work closely with the local facilities personnel covering all support system activities associated with the onsite data centers/computer rooms
• Work closely with the offsite co-location vendors covering all the activities, incidents, requests, capacity planning and communications
• Responsible for documenting procedures and escalations for smart hands utilized in co-located data centers
• Partner with business groups on their data center related requirements and projected growth to assure space is available for future needs in the DC’s
• Manage and maintain effective relationships with vendors, equipment manufacturers, partners, and associates
• Oversee the data center operations incident, change, request ticket queues ensuring Service Now tickets are addressed and resolved in a timely manner
• Maintain the onsite data center/computer room and offsite co-location installations to Client standards
• Oversee service providers to maintain accountability and quality of contracted deliverables in both DR and BC.
• Provide oversight of DR design projects.
• Provide formal and regular communications and escalation to management and executive briefings as needed.
• Identify issues, devise solutions and present to governance teams for resolution.
• Review contracts for externally hosted applications for DR risk management.
• Develop and maintain operational policies and SOPs for related programs.
• Prepare and provide responses to audits.
• Counsel business units on contracts, statements of work and BC/DR plans for outsourced services and systems to ensure cohesiveness and contractual compliance.
• Provide technical consulting for complex disaster recovery solutions.
• Responsible to ensure IT Core services correctly interprets and complies with the Corporate Directive on Business Continuity.

Qualifications & Experience:

• 10+ years overall IT experience.
• Preferred Bachelor’s degree in Computer Science, Information Technology, or related field; equivalent professional experience can be used as a substitute.
• Strong troubleshooting and problem-solving skills.
• A thorough understanding of structured cabling design and distribution
• A thorough understanding of data center design (rack and cabling management layouts, hot/cold aisle containment, etc.)
• A thorough understanding of DR solutions and technologies.
• Advanced MS Suite skills. ServiceNow and SharePoint a plus.
• Experience in leading technical teams delivering complex programs on a global basis.
• Exposure to multi-cloud environments is a plus (AWS, Azure & Google Cloud).
• Demonstrated leadership, communication, and interpersonal skills.
• Demonstrated ability to succeed in a matrixed environment and to influence adoption of new thinking and technology.
• Ability to think strategically and translate strategy into action.
• Motivated learning agility.
• Creative thinking balanced with a pragmatic approach.
• Exhibit a positive work approach, with high productivity and a collaborative spirit.
• Ability to multi-task, exceptional attention to detail.
• Ability to analyze and solve complex problems with good judgement, often using creative solutions
• Experienced in working with managed service providers.
• Ability to apply technical solutions to business processes.

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