Senior Emergency Communications Engineer in Brooklyn, NY

SCOPE OF SERVICES:

• Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment.
• Configure and test Emergency Communications network infrastructure.
• Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers.
• Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.
• Technical support and oversight for vendor managed ESInet services and systems.
• Technical support for Public Safety Unified Communications systems and services.
• Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications.
• Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation.
• Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
•  Provide Emergency Communication technology asset management support and oversight.
•  Coordinate technology deployments with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers.
• Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
• Perform data and performance analysis associated with communications services.

MANDATORY SKILLS/EXPERIENCE   

• At least 12 years of experience working in a data center or in the field supporting related work.
• 8+ years of experience in network support, LAN/WAN troubleshooting.
• 8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).
• 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).
• Substantial knowledge of networking hardware and topologies.
• Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
• Substantial Knowledge of computing systems and hardware.
• Experience with LEC circuits termination and turn-up.
• Experience with Land-mobile-radio systems, P25 conventional and trunked networks.
• Experience with call routing, selective routing, trunking and location-based routing.
• Ability to perform physical work related to the job.
• Ability to follow detailed job documents.
• Must be willing to travel within the NYC region to meet customer SLA’s.
• Must be willing to work on-call, after hours and weekends when required.
• Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language

DESIRABLE SKILLS/EXPERIENCE:

• Bachelor's degree from an accredited college in computer science or related area of study
• Experience with Emergency Communications infrastructure, systems, applications and related technologies
• Experience with DMS and ACD systems
• Experience with ANI / ALI services and functionality
• Experience with 9-1-1 Call Handling Systems
• Experience with NG9-1-1 ESINET call routing.
• Experience with SMS, RTT, TCC routing, SMS aggregation
• Experience with third-party emergency communication system integrations
• Experience with GIS and location-based identification systems
• Experience with 911 related TDOS and DDOS risk mitigation

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