Customer Service Advisor in Liverpool, EN

Hours Per Week : 35

Duties:

• As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries.
• You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face.
• Your ability to offer exceptional customer service while handling sensitive information is key to the role.

Key responsibilities:

• Handling inbound calls related to Council Services including Council Tax.
• Assist residents with understanding their council tax bills, payments and account details.
• Set up and manage Direct debits, payment plans and other payment options.
• Assist with Council tax related issues such as arrears, disputes and exemptions.
• Ensure compliance with council policies, procedure and legal requirements.
• Maintain accurate up to date record of customer interactions.

Essential:

• Experience of answering enquiries relating to CTAX billing and recovery.
• (Essential) Experience of using Revenue systems such as NEC Northgate.
• (Essential) Must have a current BPSS certification that will cover the duration of the placement (Essential)

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
Rangam strives to put job seekers first, providing them with free access to search for jobs, post resumes, and research companies. Every day, we connect millions of people to new opportunities.