PSC Greeter Representative in Akron, OH

7a-5p Day shift/ Eastern Time Zone

Cover the areas of Fairlawn and Wadsworth

Key Responsibilities:

1. Welcome and Assist Visitors:
   • Warmly greet all visitors, patients, and clients as they enter the facility.
   • Answer initial questions and direct visitors to the appropriate area or staff member.
   • Provide information on general services, including laboratory or blood draw areas, when necessary.
2. Provide Customer Service:
   • Maintain a positive and approachable demeanor to ensure a welcoming atmosphere.
   • Listen to visitor inquiries and respond promptly and accurately.
   • Address visitor concerns professionally or refer them to the appropriate personnel.
3. Coordination with Phlebotomy and Medical Staff:
   • Maintain a basic understanding of phlebotomy and laboratory procedures to answer general questions.
   • Assist in managing wait times by coordinating with phlebotomists or lab staff to facilitate smooth patient flow.
   • Inform patients of any preparatory steps before seeing the phlebotomist if needed.
4. Maintain Clean and Organized Reception Area:
   • Keep the reception or waiting area tidy, well-stocked with informational materials, and sanitized.
   • Refill brochures or pamphlets about services, including those related to lab work or phlebotomy, to keep visitors informed.
5. Support Administrative Tasks:
   • Answer phone calls, redirect calls as needed, and schedule or confirm appointments.
   • Record visitor information accurately if necessary for tracking and follow-up.
   • Provide additional support to staff in clerical tasks, including document preparation and filing.

Qualifications:

• Customer Service Skills: Strong interpersonal skills with the ability to communicate effectively and compassionately with patients and visitors.
• Basic Phlebotomy Knowledge: Awareness of phlebotomy practices to assist with visitor inquiries about lab work and blood draws. (Formal phlebotomy certification is not required but is a plus.)
• Communication Skills: Excellent verbal communication and active listening skills.
• Professionalism: Ability to maintain a professional appearance and demeanor at all times.
• Organizational Skills: Strong attention to detail and the ability to multitask in a busy environment.

Education and Experience:

• High School Diploma or equivalent.
• Prior experience in customer service, front desk, or reception roles.
• Familiarity with healthcare settings or phlebotomy is a plus.

Work Experience:

• Minimum of 6 months experience.
• One(+) years phlebotomy experience preferred.
• Customer service in a retail or service environment preferred.
• Keyboard/data entry experience a must."

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