PSC Greeter Representative in Twinsburg, OH

Additional Job Details: Project Karsner

Key Responsibilities:

1. Welcome and Assist Visitors:
   • Warmly greet all visitors, patients, and clients as they enter the facility.
   • Answer initial questions and direct visitors to the appropriate area or staff member.
   • Provide information on general services, including laboratory or blood draw areas, when necessary.
2. Provide Customer Service:
   • Maintain a positive and approachable demeanor to ensure a welcoming atmosphere.
   • Listen to visitor inquiries and respond promptly and accurately.
   • Address visitor concerns professionally or refer them to the appropriate personnel.
3. Coordination with Phlebotomy and Medical Staff:
   • Maintain a basic understanding of phlebotomy and laboratory procedures to answer general questions.
   • Assist in managing wait times by coordinating with phlebotomists or lab staff to facilitate smooth patient flow.
   • Inform patients of any preparatory steps before seeing the phlebotomist if needed.
4. Maintain Clean and Organized Reception Area:
   • Keep the reception or waiting area tidy, well-stocked with informational materials, and sanitized.
   • Refill brochures or pamphlets about services, including those related to lab work or phlebotomy, to keep visitors informed.
5. Support Administrative Tasks:
   • Answer phone calls, redirect calls as needed, and schedule or confirm appointments.
   • Record visitor information accurately if necessary for tracking and follow-up.
   • Provide additional support to staff in clerical tasks, including document preparation and filing.

Qualifications:

• Customer Service Skills: Strong interpersonal skills with the ability to communicate effectively and compassionately with patients and visitors.
• Basic Phlebotomy Knowledge: Awareness of phlebotomy practices to assist with visitor inquiries about lab work and blood draws. (Formal phlebotomy certification is not required but is a plus.)
• Communication Skills: Excellent verbal communication and active listening skills.
• Professionalism: Ability to maintain a professional appearance and demeanor at all times.
• Organizational Skills: Strong attention to detail and the ability to multitask in a busy environment.

Education and Experience:

• High School Diploma or equivalent.
• Prior experience in customer service, front desk, or reception roles.
• Familiarity with healthcare settings or phlebotomy is a plus.

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
Rangam strives to put job seekers first, providing them with free access to search for jobs, post resumes, and research companies. Every day, we connect millions of people to new opportunities.