Cash Collector in Horsham, PA

Is driving required for the assignment? Yes - contingent will drive their personal vehicle

Is personal vehicle mileage reimbursable? Yes

Role Description:

• Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
• Analyze accounts and achieve collection targets as per Dialer Strategy
• Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
• Manage collections and provide early stage customer service to avoid any customer complaints.
• Coordinate with cash applications team for accurate application of funds and remittance advice.
• Work on disputes of assigned portfolio to drive resolution/closure.
• Work on unapplied cash of assigned portfolio.
• Manage portfolio review calls with internal/external stakeholders.
• Process adjustments, write off, netting requests, refunds
• Account Reconciliations
• Maintain daily adherence as per business requirements
• Analyzing daily AR reports to drive cash collection

Requirement and Qualifications:

• 5-7 years of experience required in North America/Canada Collections
• Proficient in both verbal & written communication with excellent American pronunciation
• Proficiency in GETPAID/Collection tools.
• System knowledge in ERPs - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
• Work experience in a shared service contact center in mandatory
• Driving to the other offices when necessary for collaboration and training.

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
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