Business Analyst in Preston, EN

LCC require a Business Analyst This is a hybrid role working from County Hall, Preston as and when needed.

Do not submit candidates who cannot travel to Preston.

Duties:

• Candidate must have the following
• Experience with education management system software.
• The project role is a business analyst to support the implementation of a new education management system at LCC from Synergy.
• The role holder translates senior client business issues into effective Business Improvement projects and programmes that make measured improvements to business performance, service performance and/or customer satisfaction
• Using high-level insightful analysis, the Business Analyst designs and manages customer centric Business Improvement programmes that deliver customer satisfaction, cost reduction and business benefits.
• Acting as an ambassador of Business Improvement the BA influences operational people by adopting different working practices, by closely involving them in the development of Business Improvement activity; and enabling them to implement and sustain the changes.

Accountabilities/Responsibilities:

• To lead and deliver all aspects of strategic improvement and change activity in a defined functional discipline or cross-business process.
• To lead key business improvement and change programmes linked directly to the business strategy.
• To lead and deliver all aspects of analysis that will lead to the identification of programmes and major change initiatives in defined functional disciplines.
• To support the Business Architect/business improvement discipline in building the appropriate business improvement skills infrastructure within Digital Services.
• To embed a 'business improvement' way of working at all levels of the organisation that delivers sustainable improvement including improved customer satisfaction, increased revenues and decreased costs.
• To demonstrate the value of using 'business improvement' techniques by helping people to understand what and how they will help them to achieve their goals.
• To challenge non-fact-based decisions, and create both innovative and disciplined ways of working.
• To communicate business improvements in a compelling, inspiring and interesting way using real case study examples.
• To lead external / internal benchmarking activities in support of improvement initiatives.
• To provide a common point for the migration of best practice/performance into wider activities to utilise best practice activity.
• To ensure a standard and consistent approach is maintained.
• To develop and maintain an excellent relationship with key internal/external customers and suppliers as appropriate for ongoing improvement initiatives/activities.
• To lead and manage a business improvement team including consultants.
• Produce service designs in support of new Digital Services proposals and ensure effective operational handover through ICT Service Transition.
• Be responsible for ensuring that all duties and responsibilities comply with all statutory requirements and with policy and procedure.
• Undertake, wherever required, other responsibilities and duties including work related to 3rd party external business, on behalf of the service, where this is commensurate with the grade of the post.
• In addition to the skills knowledge and experience described above, you may be required to undertake a lower graded role as appropriate
• Due to the changing nature of the business, this job description serves as a framework to outline the main areas of responsibility.
• It is not intended to be either prescriptive or exhaustive and will inevitably change.
• You may be required to undertake other activities of a similar nature that fall within the remit of your area of work, as directed by service management, and this may entail working from other locations.

Other:

Equal Opportunities:

• We are committed to achieving equal opportunities in the way we deliver services to the community and in our employment arrangements.
• We expect all employees to understand and promote this policy in their work.
• Health and safety All employees have a responsibility for their own health and safety and that of others when carrying out their duties and must help us to apply our general statement of health and safety policy.
• Customer Focused We put our customers' needs and expectations at the heart of all that we do.
• We expect our employees to have a full understanding of those needs and expectations so that we can provide high quality, appropriate services at all times.

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