Customer Service Representative in Birmingham, AL

Position: Customer Service Representative

Location: Central Alabama, Birmingham Campus (On-site only)

Hours: Monday through Friday, 8:30 am - 5:00 pm (No work-from-home days

Key Responsibilities:

• Serve internal and external customers with a focus on quality and professionalism.
• Utilize CRM software (internal) and track various client-related tasks. (Will be trained on CRM system)
• Manage and organize electronic correspondence, holiday/birthday notifications, and other time-sensitive messages.
• Act as a professional, polished front-desk representative, handling in-person interactions and calls.
• Multitask in a fast-paced, customer-centric environment, prioritizing tasks and managing time efficiently.

Required Skills:

• Microsoft Office: Basic proficiency in Outlook and Teams; familiarity with Access, Bookings, and Planner is helpful for future planning.
• Excel is a plus 
• Technical Skills: Experience with multi-line phone systems is a bonus=

 Candidate Preferences:

• Experience: REQUIRED: Minimum 1 year of in-office, client-facing experience.
• Ideal candidates have previously worked in customer service within an office setting rather than roles, call centers, or retail “customer service” positions.
• Industry Experience: Insurance industry experience is not required; open to candidates from various sectors, as long as they meet the customer service expectations.
• Background: Must pass a background check and be fingerprinted through Fieldprint, as per financial services compliance.

Deal Breakers:

• Inconsistent Professional Background: Candidates should show a steady history in customer service-related roles.

Soft Skills & Cultural Fit:

• Mindset: Growth-oriented, professional, and open to asking questions and continuous learning.
• Communication: Clear, polite, and professional verbal and written skills.
• Dress Code: Business casual (no jeans or sneakers, except on occasional Fridays).
• Candidates should be comfortable in a corporate setting around formally dressed professionals.

Additional Notes:

• Team Environment: The candidate will join a team of seven at the Birmingham campus, with related teams in Montgomery.
• Busy Season: The last 10 business days of December are high volume, with no vacation or personal days permitted except for Christmas Day.
• Day-to-Day Pace: The role demands adaptability, multitasking, and handling various customer service responsibilities at a fast tempo.

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
Rangam strives to put job seekers first, providing them with free access to search for jobs, post resumes, and research companies. Every day, we connect millions of people to new opportunities.