Senior Application Analyst in Islington, EN

Weekly hours 35

Responsibilities:

• Providing guidance and mentorship to a team of applications analysts. Assisting in their professional development, assigning tasks, and ensuring their success in project deliverables.
• Collaborating with stakeholders, IT management, and business leaders to align software development efforts with organizational goals. Participating in strategic planning and decision-making processes.
• Leading and managing large-scale software projects from inception to completion. Developing project plans, allocating resources, and ensuring projects are delivered on time and within budget.
• Taking a lead role in designing software solutions and system architectures. Providing expertise in selecting appropriate technologies, frameworks, and methodologies.
• Conducting in-depth business analysis to identify software requirements, define business processes, and propose optimal solutions. Working closely with business units to understand their needs and translate them into technical specifications.
• Demonstrating a deep understanding of software development lifecycle (SDLC) methodologies, programming languages, databases, and system integration techniques. Staying abreast of emerging technologies and industry trends.
• Evaluating and managing relationships with software vendors, consultants, and external service providers. Assisting in negotiating contracts, conducting vendor assessments, and ensuring high-quality deliverables.
• Overseeing software testing efforts to ensure the functionality, performance, and reliability of applications. Implementing quality assurance processes and driving continuous improvement.
• Identifying potential risks and issues related to application development and implementation. Developing risk mitigation strategies and contingency plans to minimize project disruptions.
• Driving process improvements and optimization initiatives. Identifying opportunities to enhance efficiency, productivity, and user experience through technology solutions.
• Creating and maintaining comprehensive documentation for applications, including user manuals, technical specifications, and system configurations. Conducting training sessions to educate end-users on application functionalities.
• Facilitating effective communication between technical teams, business stakeholders, and executive management. Presenting project updates, progress reports, and recommendations to senior leadership.
• Receive and prioritize second-line service tickets related to application issues or user requests. Ensure that tickets are assigned, tracked, and resolved within defined service level agreements (SLAs).
• Analyse and diagnose complex application problems reported through service tickets. Utilize technical expertise and problem-solving skills to identify root causes, propose solutions, and implement fixes or workarounds.
• Collaborate with first-line support teams, developers, and other subject matter experts to escalate and resolve challenging or high-priority issues. Provide guidance and assistance to application support analysts as needed.

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