Technical Solutions Engineer in Frankfurt am Main Stadt, HE

• Ability to communicate in German and English fluently to support client relationship management in this region.
• 4 years of experience with networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
• 4 years of experience with IaaS solutions (e.g., Kubernetes, system virtualization, on-premise or hybrid cloud computing) and cloud storage solutions (e.g., SQL database administration, Google App Engine, cloud networking solutions, or distributed computing technology).
• 4 years of experience debugging/troubleshooting workload issues across multi-node environments, and with resolving P1 cases or incident management.
• Ability to pass enhanced background checks and hold German Citizenship.

• Ability to analyze data using a structured query language.
• Experience with managing hosted services/SaaS including familiarity with one or more of the following programming/scripting languages: Java, C, C++, .NET, Go, Python, shell, Perl, JavaScript.
• Experience as a large-scale distributed production environment operator (e.g., architectures, software stacks, operating practices).
• Experience in troubleshooting and supporting large-scale applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or Windows operating systems.
• Ability to work at customer sites for periods of time to build trust and relationships during day-one, pre-production, and post-production phases.

• Work as part of a team of Engineers/Consultants that globally ensures 24-hour customer support.
• Develop an in-depth understanding of Cleint's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on GDC products.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams, like product and engineering, to find ways to improve the product and drive high-quality production.

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