Systems Development Engineer, Customer Training in Munich, BY

Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• 3 years of experience with systems automation, and with systems design and implementation.
• 2 years of experience providing training.
• Experience in areas of infrastructure (e.g., Linux, Kubernetes, Storage, and networking concepts (e.g., PXE boot, subnets, VLANs, Jumbo Frames, LACP, NIC Teaming, Unicast/Broadcast/Multicast, ACLs, DNS, DHCP, SSH, etc.).
• Due to the sensitive nature of this role, candidates must be able to obtain and maintain a Level 2 security clearance (SÜ2) under the German Classification Act (SÜG).

Preferred qualifications:

• Certifications in training and development (e.g., Certified Professional in Learning and Performance (CPLP).
• Experience in Site Reliability Engineering or IT production systems engineering, and with providing customer training.
• Knowledge of physical server, storage, and network devices, with excellent analytical and problem-solving skills.
• Excellent relationship-building skills and the ability to empathize with customers and understand their needs.
• Excellent verbal and written communication skills to explain technical concepts clearly to both technical and non-technical audiences.

About the job

• Systems Development Engineering (SDE) at client is a role where you manage services and systems at scale.
• SDEs creatively put their engineering discipline to use automating the mundane and reducing toil.
• We don’t just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems.
• We know it’s hard to control what you can’t measure – so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action.
• We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.
• Client brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.
• Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter.
• Distributed Cloud Hosted Solutions (DCH) is a private cloud offering. It includes everything users need to launch a cloud offering, including software, hardware, tools, operating process, run-books and training.
• In this role, you will deliver engaging training programs to customers, enabling them to operate the GDCH system.
• Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Design and develop high-quality training materials for various delivery formats (e.g., in-person workshops, online courses, webinars), and deliver engaging and informative training sessions that cater to different learning styles and technical aptitudes.
• Contribute to the “train-the-trainer” programs to equip Google partners with the knowledge and skills to conduct customer training sessions, and collaborate with the sales and customer success teams to identify customer training needs and tailor programs accordingly.
• Interact with customers as well as internal development organizations in order to accomplish shared goals.
• Participate in customer, partner, and internal team activations and training, and travel internationally up to 25% of the time as needed.
• Participate in the 24x7 on-call rotation to support escalations from customer inquiries as well as internal reference inquiries.

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