Systems Development Engineer, Customer Training, Google Cloud in Munich, BY

Minimum qualifications:

• Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
• 5 years of experience with systems automation, systems design and implementation, and working in production distributed environments with experience in one or more following areas of infrastructure (e.g., Linux, Kubernetes, Networking, Storage, etc.).
• Experience in TCP/IP and networking concepts (e.g., PXE boot, Subnets, VLANs, Jumbo Frames, LACP, NIC Teaming, Unicast/Broadcast/Multicast, ACLs, DNS, DHCP, SSH, etc.).
• Due to the sensitive nature of this role, candidates must be able to obtain and maintain a Level 2 security clearance (SÜ2) under the German
  Classification Act (SÜG).

Preferred qualifications:

• Experience as a Customer Solution Engineer.
• Experience with Site Reliability Engineering (SRE) or IT production systems engineering.
• Experience in Scripting (e.g., Bash, Perl, Python, Ruby, etc.) to help with automation of routine tasks.
• Knowledge of physical server, storage, and network devices.
• Ability to travel internationally up to 25% of the time as needed.
• Excellent relationship-building skills and ability to empathize with customers and understanding their needs.

About the job

• Systems Development Engineering (SDE) at client is a role where you manage services and systems at scale.
• SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don’t just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems.
• We know it’s hard to control what you can’t measure – so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action.
• We know that the operational efficiency of Client systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.
• Client brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.
• Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Client-scale services. Come build things that matter.
• Client Distributed Cloud Hosted (DCH) is a private cloud offering. It includes everything to launch a cloud offering, including software, hardware, tools, operating processes, runbooks and training.
• In this role, you will deliver training programs to customers enabling them to effectively utilize and operate the GDCH system. You will build knowledge in deploying and operating (GDCH) solutions.
• Client Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Client’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Client Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Develop high-quality training materials (e.g., presentations, tutorials, videos, direct exercises) for various delivery formats (e.g., in-person workshops, online courses, webinars), and deliver engaging and informative training sessions that cater to different learning styles and technical aptitudes.
• Deliver “train-the-trainer” programs to equip Client partners with the knowledge and skills to conduct customer training sessions.
• Collaborate with the business and customer success teams to identify customer training needs and tailor programs accordingly.
• Work with product managers, engineers, and other subject-matter experts to stay up-to-date on product features and functionalities.
• Participate in Customer, Partner, and Internal team activations and training, travel internationally up to 25% of the time as needed, and contribute in the 24x7 on-call rotation to support escalations from client inquiries as well as internal reference inquiries.

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