User Support Technician in San Diego, CA

  • Title: User Support Technician
  • Code: RCI-1087
  • RequirementID: 123076
  • Location: San Diego, CA 92121
  • Posted Date: 12/03/2024
  • Duration: 12 Months
  • Salary ($): 30.62 - 30.88 per Hourly
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  Job Description

Extension possible

Monday – Friday 8am to 5pm

Skillset Matrix Manager Notes

  • Technology Requirements (I.E Programs, systems, etc) Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting.
  • Active Directory, Exchange

What does a typical day look like?

  • (daily tasks) Answer help desk phone calls
  • Route help desk tickets to appropriate technicians or support groups
  • Provide on the spot troubleshooting as time allows
  • Provide support through online chat system
  • Provide walk up support
  • Provide local support for the following systems (installation, upgrades, troubleshooting)

Preferred background/prior work experience?

  • 1-2 years experience.

Priority soft skills Highter than average personable skills as the user will be internally customer facing.

  • IS Helpdesk support on rotating basis with some after-hours coverage
  • Answer help desk phone calls
  • Route help desk tickets to appropriate technicians
  • Provide on the spot troubleshooting as time allows
  • Provide local support for the following systems installation, upgrades, troubleshooting:
  • PC and or Laptop Hardware and Software
  • Network Peripherals and Printers Telephone System Maintain loaner laptops and projectors Manage PC and or Network Inventory


About Rangam:

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
Rangam strives to put job seekers first, providing them with free access to search for jobs, post resumes, and research companies. Every day, we connect millions of people to new opportunities.

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