Resource Service Coordinator in Miramar, FL

Environment: On site – cubicle atmosphere (Tues, Wed, Thurs in office) – this hybrid option is subject to change

Duration: 6 months Conversion to perm: Yes based on performance & headcount approval

Work week: Mon to Fri (8:00am to 5:00pm – 1 hour lunch)

Overtime: 8 hrs/wk average with prior manager’s approval

Day to day: Managing customer calls (5 to 20 calls/day)

Summary:

• Scheduling a group of 15 service technicians
• Requires a great amount of communication between customers & technicians
• Reading comprehension is required
• Also work with group of internal customers & sales

Major Job Duties and Responsibilities:

• Coordinates service resources.
• Inputs project location, details, customer information to systems.
• Generates Work Order Documents, dispatches technicians, and notifies customers.
• Responsible for customer interaction/satisfaction.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.

Must Have:

• High School Diploma
• 2+ years experience in customer service in an office environment
• Fast Dispatching experience – any (Fast paced, prompt demands from customers)
• Excellent communication skills (verbal & written)
• Proficiency with MS Office Suite (Basic Excel)
• Able to quickly learn new systems such as scheduling, CRM, warranty management, etc.
• Self motivated, autonomous & well organized

Nice To Have:

• One-year certificate from college or technical school
• Familiarity with the operation of Energy Management Systems

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
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