IT Service Delivery Technician in Plymouth, MN

8 am - 5pm local with potential for overtime and weekend work occasionally.

Fully onsite position

14550 28th Avenue North, Plymouth, MN 55447 (Will be responsible for 5 locations in the Minneapolis area, max distance is about 30 min between a couple of the offices.)

Longest distance is roughly 30 minutes per Google.

Primary work location is in the office area of a warehouse building. However, if equipment issues arise, may need to go onto the warehouse floor (no PPE required).

Position will convert to full-time

Interviews will be conducted virtually

Must have good technical experience (3 - 5 years experience required)

Role Overview:

• Provide first and second-level technical support for internal and users, assisting with computer applications, hardware, and network systems.
• Tasks include deploying hardware/software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues.
• The role focuses on in-person and relationship-building and understanding site operations to improve IT service delivery.

Key Responsibilities:

• Help Desk Support: Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests.
• Issue Documentation: Document solutions in the ticketing system for accurate records and knowledge sharing.
• Hardware Deployment: Set up and/or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager.
• Connectivity Maintenance: Ensure proper operation of all equipment (workstations, phones, printers, etc.).
• User Account Management: Assist with account setup and permissions via Active Directory and Azure AD.
• Troubleshooting: Resolve basic hardware/software issues and troubleshoot, identify, and escalate complex problems.
• Performance Monitoring: Track device performance and report recurring issues.
• Collaborative Support: Work with IT teams and business partners to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases.
• End-User Assistance: Provide on-site and IT support for users and visiting employees/contractors within the assigned region.
• Security Support: Assist with basic security issues and ensure compliance.
• Knowledge Sharing: Share IT knowledge with the support team.
• Project Participation: Assist with system implementation and upgrades.
• Asset Management: Participate in network asset management.
• Team Support: Assist development teams during project lifecycles.
• Additional Duties: Complete other tasks as assigned.

Qualifications:

• At least 2 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support.
• Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or similar certifications a plus.
• Technical Skills: Basic knowledge of systems like Windows 10/11, Microsoft 365, Cisco VoIP, mobile devices, and ServiceNow.
• Troubleshooting: Experience with hardware/software troubleshooting.
• Data Privacy: Knowledge of data privacy laws.
• Collaboration: Ability to work alone, and with teams, in a team-oriented and supported environment.
• Communication: Clear written and verbal communication.
• Planning & Prioritizing: Ability to manage tasks based on business impact.
• Plus if someone has manufacturing setting experience

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
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