IT Benchtop Support Specialist in Summit, NJ

Candidates must work onsite at Summit West, 100% of the time.

This is a 24/7 operation so a flexible schedule is required.

Mainly nights and weekend shifts.

These shifts can include overnights such as 6pm-4am or 8pm-6am so flexibility is a must.

Candidates may also be asked to be on call.

EM needs two contingent workers so all suppliers can submit up to 3 candidates initially.

Must Have List:

• 1+ years of IT Hardware troubleshooting
• 1+ years of Software installation and troubleshooting
• 6+ months Network configurations and troubleshooting
• 1+ years of experience in a technical support role
• Associates degree and or equivalent Relevant IT Certification(s) acquired within the last 5 years.
• High School Diploma and experience will not qualify.
• Must have at least an Associates degree or relevant IT Certification (within 5 years) with experience.

Job Summary:

• We are seeking a dedicated IT Benchtop Support Specialist to join our team.
• This role is essential in providing comprehensive support for laboratory IT environments, which are integral to our Cell Therapy Operations.
• The ideal candidates will be responsible for supporting both software and hardware systems connected to laboratory instruments, managing user access, and ensuring the smooth operation of lab computing systems.
• This position requires flexibility to work nights and weekends.

Key Responsibilities:

• Provide technical support for customer laboratory IT environments, including operating systems, desktop hardware, peripherals, and instrument-controlled software.
• Manage the on-boarding, retirement, and relocation of lab equipment and computers.
• Implement and monitor Windows-based security measures, including user/group permissions, file/folder permissions, group policies, and local security policies.
• Act as the primary technical support contact for instrument vendors, facilitating repairs and troubleshooting instrument-related computer issues.
• Escalate complex issues to the client infrastructure teams as necessary.
• Provide technical support for new system validations and change management efforts.
• Create and maintain a physical inventory of lab equipment, PCs, software, and other specified information.
• Handle user access management tasks, including adding, modifying user roles, and resetting passwords.
• Follow Standard Operating Procedures (SOPs) and work practices meticulously to ensure compliance with GMP Requirements.
• Provide Audit Trail Reports as needed.

Qualifications:

• Experience: Previous experience in IT support, particularly in a laboratory or research environment, is highly desirable.
• Technical Skills: Proficiency in managing Windows operating systems and desktop hardware and the ability to solve complex IT related issues.
• Security Knowledge: Strong understanding of Windows-based security, including user/group permissions and local security policies.
• Communication Skills: Excellent communication skills to effectively liaise with clients, vendors, and internal teams.
• Flexibility: Ability to work nights, weekends, and provide 24/7 support as required.
• Problem-Solving: Strong troubleshooting skills and the ability to escalate issues appropriately.
• Education: Bachelor’s degree is preferred.

Additional Information:

• Onsite requirement: This position is fully on-site, 100%.
• Schedule: Flexibility in scheduling is a must to ensure 24/7 support coverage.
• Work environment: Mostly in an office environment.
• Possible exposure to hazardous materials or blood when visiting a lab to maintain hardware.

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