Customer Service Support in Louisville, KY

Location: Hybrid (in office 100% for training); DePere or Louisville locations ,usually in the office on Wednesdays for team meetings

• Customer inquiries via phone, chat and email
• Need to be have strong customer service aptitude and a desire to help
• If they have Natural Gas experience, that would be a plus, but not required
• Ability to use Excel, Word, Outlook; experience in SalesForce could be helpful
• Center covers 8am-6pm ET; prefer candidate can go 9-6 ET; will need to have some flexibility for coverage as needed for that earlier start by one hour
• Equipment to be provided by client (laptop, monitors, keyboard, headset, etc)
• Experience: at least 2 years, but ideally 5 years

Job Description:              

• Provide business function support in various power delivery settings.
• High school diploma with minimum of 5 years experience in specific area of expertise.
• Familiarity with power companies a plus.
• Provide clerical and some administrative support.
• Utilize PC and mainframe applications, such as Microsoft Office, People Soft, Time, EERS, and PassPort proficiently.
• Develop customized reports provided by integrated systems, including Passport, PeopleSoft, Impromptu, etc, and MS Office applications. Use oral and written skills to present information.

Info specific to this role:

• Candidate will be providing customer service to Gas utility customers via email, phone and chat.
• Experience in Customer Service is a must.
• Energy/Utility experience would be nice-to-have.
• Looking for someone with a great personality and demonstrated ability to provide great customer service.
• Candidate will need to be willing/able to learn a great deal, so a quick and eager learner is imperative.

Role will be hybrid and can be located in either the DePere, WI office or the Louisville, KY office.

• The candidate is welcome to work from the office more often (even full-time) if they'd prefer. If working ly, they will need to have reliable high speed internet.
• They will do all of their initial training (first few weeks) in the office full-time and will then move into a Hybrid schedule.
• They will need to be in the office for Moments that Matter and it is highly encouraged that they attend weekly team meetings on Wednesdays in the office.

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