Customer Service Specialist (English/Spanish) in Orlando, FL

This is strictly an ONSITE position

Monday-Friday

Candidates MUST be Bilingual (English/Spanish)

Summary

• Customer Service Specialist- will handle inbound and outbound calls in a call center.
• This will be within the Professional Services Division of Acelis Connected Health.
• You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.
• The role includes providing testing support, product overview and basic technology instructions.
• Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with monitoring.

Job Responsibilities:

• Handling of Inbound and Outbound customer calls.
•  Must have excellent phone etiquette.
• Collects, receives, and records INR and other results.
• Utilizes call scripting provided when conducting patient phone calls.
• Contacts physician for INR results based on clinic’s reporting preferences and as outlined by Acelis Connected Health policies and procedures.
• Monitors and assists customers with adherence to prescribed test frequency.
• Promotes use of digital platforms
• Provides assistance in the use of digital platforms
• Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
• Responsible for time management, adherence to schedule and attendance.
• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

EDUCATION AND EXPERIENCE Required:

• High School Diploma/GED
• 2+ years of experience in a Customer Service environment.
• Working within a Call Center environment and working off a que
• Would prefer experience in healthcare, medical environment, but not required.
• High attention to detail and good attendance must be a top priority.
• Proficient with MS Office suite (Word, Excel, Outlook)
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

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