Data Center Managed Service Operator in Sunrise, FL

1st position Monday-Friday 2:00 PM -10:30 PM and 2nd Position: 10:00 PM to 6:30AM (Weekend support as needed )

3 to 6 months with possibility for contingent assignment extension for an additional 3 to 6 months.

We are seeking a managed service solution that will provide 24/7 on-site coverage.

The main pillars of the service include the following:

Monitoring

• An on-site electrician will physically monitor the environment by conducting periodic patrols.

Preventive Maintenance (PM)

• Responsible for managing PM activities according to Client's PM plan in collaboration with Client's subcontractors.

Malfunction Handling (MH)

• Electrical Incidents: Provide immediate response to incidents classified as L1 and L2.
• HVAC Incidents: Provide immediate response to incidents classified as L1.

Facility Overview:

The Data Center aims to be a model of technological excellence within Client, implementing best practices in managing the facility and its systems to achieve company goals. Key objectives include:

• Standardization of systems and workflows
• High-quality global infrastructure
• Excellent service quality
• System availability
• Efficiency and effectiveness

The facility operates with a focus on continuous improvement, energy efficiency,transparency, and full coordination with stakeholders. It also provides Level 1 and Level 2 on-site expertise for HVAC and electrical systems.

Work Environment:

• The site operates with redundancy and requires round-the-clock availability (24x7x365) to ensure service reliability, even under extreme conditions or emergencies.
• The environment includes potential risks like electrical hazards and extreme weather. The Systems Operator will act as the safety officer, in addition to technical duties

Responsibilities:

System Monitoring and Maintenance:

• Ensure continuous, reliable operation of electromechanical, electrical, and HVAC systems per operational requirements. (Appendix A – Global URS)
• Conduct preventive and corrective maintenance.
• Monitor systems (electricity, cooling, safety) 24/7 and respond immediately to faults. Appendix B – Electromechanical equipment list)

 Fault Handling: 

• Identify faults via monitoring systems, patrols, or IT staff reports.
• Update relevant teams (e.g., IT Global Data Center Team) via communication channels like WhatsApp.
• Provide immediate response for each electromechanical system
• Manage vendors and subcontractors to address issues.

 Facility Management:

• Execute maintenance strategies, including daily inspections and adherence to manufacturer guidelines.
• Maintain configuration control for power, cooling, and IT infrastructure.
• Supervise contractors and external maintenance teams during installations and upgrades.

Change Management: 

• Oversee infrastructure changes, including quality assurance testing and approval processes.
• Prepare infrastructure (e.g., cabling, cooling) for new installations and modifications.

Safety and Compliance:

• Operate under site safety protocols, ensuring compliance with guidelines.

Operational Framework:

• Reports directly to the Global Data Center Manager.
• Works under the guidance of the facility's engineering and maintenance leadership.
• Adheres to the safety directives of the site’s safety officer.

 Qualifications and Requirements:

• Certified electrician license.
• Basic HVAC knowledge and skills.
• Service availability 24/7 for incident response.
• Basic computer skills (Office suite, operating systems).
• Serve as Level1 support for incidents in HVAC, water, and air systems.
• Serve as Level1 & Level2 support for incidents in Electrical systems
• Strong service orientation, responsibility, independence, and a systemsoriented mindset.

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