User Support Technician in Marlborough, MA

Must be onsite

Hours-M-F; 8-5pm

Extension possible

Technology Requirements (I.E Programs, systems, etc):

• Microsoft products, active directory

What does a typical day look like? (daily tasks):

• Working through break/fix tickets, taking calls, setting up new hire

Preferred background/prior work experience?:

• Helpdesk experience

Priority soft skills:

• Time management, communication

Summary of Duties and Responsibilities

IT Help Desk support (On rotating basis with some after-hours coverage):

• Answer help desk phone calls.
• Route help desk tickets to appropriate technicians or support groups.
• Provide on the spot troubleshooting as time allows.
• Provide walk up support.

Provide local support for the following systems (installation, upgrades, troubleshooting):

• PC/Laptop Hardware and Software
• Network Peripherals, Printers, Copiers
• Telephone System
• Enterprise/Business Applications
• Mobile devices
• Audio/Visual
• Maintain loaner laptops.
• Hardware procurement, inventory, disposal support.
• Account Management advanced support.
• Off-site support (conferences, Client locations)

Qualifications 

To perform this job successfully, an individual must be able to perform essential duties satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. 

• Windows 10 & 11 experience.
• Microsoft Office 365 experience.
• Working knowledge of Laptop/Desktop/Printer Hardware.
• General Networking and Wireless skills.
• PC/Laptop build and Imaging experience.
• Active Directory and Microsoft Exchange/O365 experience.
• Desktop support tools working knowledge.
• Anti-Virus, Malware, Spam, and other security remediation experience.
• Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
• Ability to be an active participant and contributor on a professional IT Support Team.
• Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focus
• Ability to plan/organize time and workload.
• Ability to prioritize and escalate based on problem/issue severity.
• Ability to follow standard processes/procedures.
• IT service management system experience required (ServiceNow experience a plus).
• MacOS experience a plus.

Experience

• 1-3 years’ experience in IT Help Desk support

Specialized Knowledge

• Moderate to complex troubleshooting and technical skills.
• Focus on one or more of the following technical areas a plus: audio visual systems/events, mobile device integration, computer imaging, automated patching/updating deliver tools, Endpoint management tools.

Additional Details (Including Physical & Mental requirements)

• Must be able to lift 50 lbs. (Accommodations can be made.)

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
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