Communications Specialist in Redmond, WA

Candidate Location Requirements: Hybrid - Redmond, WA

If hybrid, # of days contractor will be required to work onsite: 3 days on-site

Daily Schedule & OT estimate: Standard - 40 Hours/ Week - Monday - Friday

Chance for Extension (Y/N): Y

Top 3 Hard Skills Required + Years of Experience

• Proficient in Microsoft Office Suite (2+ YOE)
• Experience in written communication / documentation job history (2+ YOE)
• Various types of communication creation history (2+ YOE)

Purpose of the Team:

• Client recently acquired a gaming company – their primary focus is to sort through the integration process with them
• They also focus on programs gaming-wide, not program specific

Key projects:

• In a season with integration process where they are starting to establish processes/procedures and incorporate go-forward plan. Need help with documentation and support
• Documentation around the integration processes
• Desire to have support for additional comms efforts such as story-telling (taking this from data sets), creating presentations, creating some story around the vision/plan forward
• E-mail work – crafting responses to look through FAQs and create templates / responses to find some long-term solutions

Typical task breakdown and operating rhythm:

• 10% meetings
• 20% responding to emails
• 70% creating documents / doing independent work

What makes this role interesting?

• Allows for autonomy and creativity in this role / starting from scratch
• Good team environment who are located globally
• Large visibility

Unique Selling Points:

• Gaming industry is a unique/exciting industry to be a part of

Summary

• We are seeking a highly motivated and detail-oriented individual to join our team as a Communications Specialist.
• In this role, you will work closely with the Real Estate and Workplace Leader to improve operational efficiency through process documentation, creating impactful communications, and collaborating to craft customer-focused and leadership-aligned materials.
• The ideal candidate is an exceptional communicator with strong analytical, organizational, and customer service skills, capable of delivering high-quality outputs while adapting to evolving priorities and team needs.

Job Responsibilities

• Develop and maintain processes, procedures, and templatized responses for frequently asked questions
• Maintain current and accurate data sets to clearly communicate project status updates
• Produce polished deliverables including PowerPoint decks, process flow charts, Excel spreadsheets, and email templates and responses
• Forecast and track trends by analyzing raw data, providing insights to drive strategic decisions
• Elevate the communication style of the team to craft higher-impact content, adjusting outputs based on evolving needs and feedback from leadership
• Respond to customer-facing emails, delivering excellent customer service and presenting complex messages in a clear, empathetic, and compelling manner
• Ensure timely, accurate, and creative dissemination of data and information through effective storytelling

Skills

• Exceptional written and verbal communication skills, with the ability to adapt tone and style to align with leadership
• High attention to detail and accuracy in all aspects of work
• Strong organizational and time management skills, with the ability to prioritize and meet deadlines
• Strong analytical skills, with the ability to interpret data and identify trends
• Excellent customer service and interpersonal skills, including the ability to deliver difficult messages with tact
• Creative problem-solving abilities and a proactive approach to improving processes and outputs
• Ability to handle sensitive information with utmost confidentiality and unwavering discretion
• Proficient in the Microsoft Office Suite, including Excel, PowerPoint, Word, SharePoint, and Visio

Experience Required

• Minimum of 2 years of professional experience in a similar role
• Demonstrated experience creating high-quality reports, presentations, and templates
• Experience analyzing data to provide actionable insights

Best vs. Average:

• High attention to detail
• Mix of creating various types of communications
• Breadth in experience
• Experience with gaming real-estate space
• Gaming industry experience or any entertainment industry that balances fun/whimsical with professional business focus

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