Customer Support Specialist in Marinette, WI

What You Will Do:

• As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting.
• You will execute all administrative tasks relating to the Client Fire Suppression parts and product and positively interact with customers both verbally and written.

Part of your day-to-day tasks include:

• Handle customer complaints
• Review and close disputes with collections team.
• Follow up and coordinate internal resolution to customer complaints
• Handle RMAs/credits
• Manage cases in Salesforce.com

What We Look For:

Required

• Problem solving skills
• Proactive mindset
• Agile – work in fast paced environment with quickly changing priorities
• Ability to manage tasks effectively
• Active Listening skills
• CRM experience with Salesforce.com, SAP and JD Edwards
• Attention to detail
• Proficiency with Microsoft Office Suite
• Bilingual skills a plus

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
Rangam strives to put job seekers first, providing them with free access to search for jobs, post resumes, and research companies. Every day, we connect millions of people to new opportunities.