Intake Specialist in North Chicago, IL

Role Title: Intake Specialist I

This is a Hybrid Role, and the candidate will need to be onsite at J23 on 3 days a week.

Work Schedule is : 3 days in office/ 2 days – 9:00 am to 5:30 pm.

Contract Duration – 1 year 

Responsibilities:

• Completes the intake process of complaints through phone, email and Complaint Intake Systems.
• Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data
• Conducts the initial identification of the complaint code
• Coordinate the logistics for the complaint samples
• Partner with internal stakeholders for adverse events
• Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.
• Leads translation services for reporting
• Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create

Qualifications:

• High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
• A minimum of 1-2 years’ experience within a call center, preferably in a healthcare setting
• Strong attention to detail, critical thinking, and can work independently with minimal direction
• High quality customer service skills
• Ability to express ideas clearly in both written and oral communications
• Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
• Computer skills and ability to navigate through software systems
• Strong prioritization and time management skills

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
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