Technical Program Manager in Seattle, WA

Must-Have Skills 
1 Experience working in a technical environment
2 Must be extremely collaborative, and have the ability to work through ambiguity.
3 Experience working in either software or hardware product development 


Nice-to-have Skills
1 Prior experience working within the retail space for a product.
2 Vendor management experience
3 Building demo experiences or customer facing products. 

Summary:
The main function of a Technical Program Manager is to provide successful definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities.

Job Responsibilities:

• Build and track program budgets, develop RFI/RFQ documents to support with technology vendor selection, build supplier SOWs and serve as primary POC for technical vendors.
• Drive alignment between marketing teams and the core Demo team to ensure synergy with every demo install and update.
• Assist stakeholders in the evaluation, selection, and revision of retail demo content.
• Collaborate closely with Analytics teams to define KPIs, set program guidelines, develop/select the right analytics tool, review demo/display engagement metrics and build upon the data to improve the customer experiences.
• Create demo best practices training and documentation for developers and marketing partners.
• Develop demo requirements for RL retail demo devices and lead the deployment of the product’s retail launch.
• Maintain deliverables and project tracker to ensure all updates execute on time.
• Develop demo technical requirements for retail display partners.
• Help develop and maintain scalable retail technology solutions such as content and device management systems.
• Execute multiple retail demo content and software updates year-round across Wearables.
• Partner closely with the Field sales team to understand potential issues and build tech solutions that are field friendly and support fixture tech maintenance by building troubleshooting documents.
• Partner with channel marketing to ensure demos meet the requirements and specifications of different retailers.
• Manage day-to-day relationships with technical support partners and scale the relationships accordingly

• Strong interpersonal skills, approachable and flexible.
• Highly effective at managing conflict.
• Extremely high level of accuracy and attention to detail, able to detect inconsistencies and errors.
• Possess as a minimum an understanding of fixtures & retail environment as a whole.
• Experience with bug and project tracking tools such as JIRA, Asana.
• Excellent understanding of Hardware and Software development processes.
• Understand how to create and maintain project trackers across multiple programs and stakeholders.
• Excellent communicator, superb verbal and written communication.

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. We specialize in attracting and retaining talent globally for rewarding careers in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, whether in the USA, UK, India, or Ireland. Additionally, we offer Location Independent jobs and contract positions across different verticals and industries.
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