Customer Experience Specialist in Toronto, ON

Need to be able to come in to the office at least 2 days per week.

Job Posting Title Customer: Customer Experience Specialist

Summary:

• You will improve value and service to your customers and improve supply chain efficiency.
• In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers. How you will contribute

You will: 

• Be the single point of contact for your customer portfolio
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales. What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge: 

• Experience in CS&L and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility
• Bachelor's Degree preferred, preferably in Supply Chain Management, Engineering or related subject;
• Minimum 2 years of prior experience in Supply Chain: Customer Service or Planning experiences preferred. Strong educational background in Supply Chain Management, Engineering or Business Administration.
• Proficient knowledge of SAP and Microsoft Excel. Experience supporting customers or in a customer-facing role.
• Excellent analytical skills and attention to detail.
• Strong communication skills both verbally and by email.

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