Customer Engineer, Applied AI in Munich, BY

Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• 10 years of experience with cloud native architecture in a customer-facing or support role, building conversational applications and contact centre applications.
• Experience building integrations using one of more of the following languages: Python, Node.js, Go or Java.
• Ability to travel up to 50% of the time as needed.
• Ability to communicate in Italian or German fluently in this client facing role.

Preferred qualifications:

• Experience with contact center technologies and platforms or Cloud Contact Center solutions.
• Experience with modern cloud architectures and technologies.
• Experience in responding to Request for Information (RFI)/Request for Proposal (RFP).
• Passion for building reusable assets like demos and high level architecture as part of training and enablement programs.

About the job

• The Customer Engagement Suite with Client Applied AI delights customers with an end-to-end application that combines our most advanced conversational AI, with multimodal and omnichannel functionality to deliver exceptional customer experiences at every touchpoint.
• In this role, you will be responsible for the growth of the adoption of Customer Engagement in EMEA by virtue of your experience in building conversational applications.
• You will form part of a central and specialised technical team that engages directly with customers and partners with the focus to accelerate the usage of Conversational AI solutions on top of Google Cloud Platform.
• You will work with cross-functional peers to support selected enterprise customers in the adoption journey and grow the ecosystem of partners by running technical workshops and training.
• You will run demonstrations and small proofs-of-concept with customers.
• You provide feedback to Global Product Leads and Product Management.
• Google Cloud accelerates every organization’s ability to digitally transform its business and industry.
• We deliver enterprise-grade solutions that leverage Client cutting-edge technology, and tools that help developers build more sustainably.
• Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Establish technical viability and fit for our customers with our Applied AI suite (Including Conversational Agents, Agent Assist, Conversational Insights and Client CCaaS).
• Build and nurture a community of Artificial Intelligence (AI) partners and practitioners for Applied AI across EMEA.
• Represent the EMEA customers, partners and field to influence product direction.
• Partner with Customer Engineering leaders, Product leaders, Sales strategy, Developer Advocates and executive leadership to execute the Applied Industrial Technologies (AIT) strategy.

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