Veterinary Technical Solutions Specialist in Saint Joseph, MO

Work or - St Joseph or Duluth GA

Hybrid -3 days in office

Hours will be ~9-6 EST / 8-5 CST.

Duties:

• Required Experience and Education  
• Associate Degree or higher (Life Sciences/Veterinary Technician) required AND a minimum of 3 years experience working in a veterinary clinic (veterinary assistant and/or technician)
• Must have large animal experience. 
• Either working in a large animal veterinary clinic or in equivalent field. 
• EI Dairy, horse training facility, feed lots etc.
• Thursday being a required day in office. 
• Additionally, if team members do not have sufficient internet to work (or if they have an outage in their area), they would be expected to come on site to work.
• During the first week training period, it is expected for new hires to come on site M, T, and Th for onboarding.
• Our roles are not considered so are officially considered hybrid. 
• On average, outside of the training period, team members can expect to come on site 2-3 days a week or as requested by their leadership due to meetings, etc. 
• Additionally, if team members do not have sufficient internet to work (or if they have an outage in their area), they would be expected to come on site to work since our offices are open.
• During the training period, we usually ask new hires to come on site for 3 days of training (M, T, Th).
• Receive all product inquiries, complaints, and suspected adverse events that may arise by usage of or experience with CLIENT products.
• Communication may be received from (but are not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), CLIENT sales personnel, distributor sales representatives, or other CLIENT personnel.
• The major form of communication is via telephone but may include email and hand delivered mail.
• Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.

Skills:    

• This position requires someone with a strong customer service background and a commitment to excellence. 
• This position must understand the balance of providing customer service in a regulatory compliance environment to ensure strict adherence to all principles of good product stewardship in an effort to maximize product sales.
• Must understand the balance of providing excellent customer service in a regulatory compliance environment
• Must possess a strong understanding of basic veterinary practice issues and procedures.

Education:         

• Associate Degree or higher (Life Sciences/Veterinary Technician) required AND a minimum of 3 years experience working in a veterinary clinic (veterinary assistant and/or technician)

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